Our privacy policy

Personal information

What personal information is collected

We may collect, store and use the following kinds of personal information:

• about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage);
• relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our products or services;
• that you send to us in order to enquire about our services and/or obtain a quotation;
• that you provide to us for the purpose of subscribing to our website email notifications and/or newsletter;
• that you provide to us for the purpose of ordering, contracting and using our products or services;
• any other information that you volunteer to send to us as part of your correspondence with us.

How your personal information is used

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

• administer the website;
• improve your browsing experience by personalising the website;
• enable your use of the services available on the website;
• supply you with services and related contractual and administrative requirements;
• send you email notifications which you have requested;
• send you marketing communications relating to our business (you can unsubscribe at any time if you no longer wish to receive marketing communications);
• provide third parties with statistical information about our users, but this information will not be used to identify any individual user;
• deal with enquiries and complaints made by or about you relating to the website.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are where:

• you have given your consent, and where you are able to remove your consent at any time;
• we have a contractual obligation;
• we have a legal obligation;
• we have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your personal data for only as long as we need to. How long we need your personal data depends on what we are using it for, as set out in this privacy policy. For example, we may need to use your personal data to process quotation requests and answer your queries, and to record your requests over time. We may also need to keep your personal data for contractual reasons.

If we no longer need your data, we will delete it or make it anonymous by removing all details that identify you.

When you unsubscribe from marketing communications, we may keep your e-mail address to ensure that we do not send you any marketing in future.

Cookies

Use of cookies

If you consent, we will collect cookies in relation to your preferences, for statistical or marketing purposes.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Where you consent to accepting cookies, you agree to our use of cookies in accordance with the terms of this policy.

How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

• to recognise your computer when you visit our website;
• to track you as you navigate our website, and to enable the use of some of the features on our website;
• to improve the website's usability;
• to analyse the use of our website;
• in the administration of this website;
• to personalise our website for you, including targeting advertisements which may be of particular interest to you.

Third-party cookies

When you use our website, you may also be sent third-party cookies.

We use Analytics tools to analyse the use of this website. Analytics tools generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.

Remarketing cookies

We may also use cookies for the purpose of Adwords Remarketing which is a remarketing and behavioural targeting service provided by Google. This connects this website with the Adwords Advertising Network and the Doubleclick cookie.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights in most cases, as long as the request is not manifestly unfounded or excessive. If you make a request, we have one month to respond to you.

Links to other websites

This website may include links to other websites. We have no control over external websites and are not responsible for their content. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy of other websites prior to using them.

How to complain

If you would like to exercise your data subject rights, you have any questions about this privacy policy or our treatment of your personal information, please contact us.

You can also complain to the ICO if you are unhappy with how we have used your data.